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  2. Returns & Exchanges

What is your return policy?

At PixieLane, we stand behind our products and product quality is of utmost importance to us.

To initiate a product return, please visit https://pixielanekidz.returnrabbit.app/login. If you receive a damaged product, we will be happy to replace it and pay for shipping associated with the return.

We encourage consultants to set their own return policy with their customers. Most Consultants do not take a return for a cash refund but will exchange an item for a different size or take the return for product credit on a future order. It is a best practice to have your return policy in writing at your shows and on a customer receipt.

For active Consultants that are trying to move inventory, PixieLane encourages Consultants to sell or trade with other Consultants using the Closed Buy/Sell/Trade Facebook group.

You may also use any slow selling inventory as promotional product (hostess gifts, online raffles/giveaways, BOGO’s, a discount price offered through closed VIP Facebook page, etc.).