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  2. Returns & Exchanges

What is your return policy?

At PixieLane, we stand behind our products and product quality is of utmost importance to us. If you receive a damaged product, we will be happy to replace it and pay for shipping associated with the return.

Returns on Wholesale Purchases

Returns are not accepted for PixieLane merchandise purchased at wholesale with the exception of damages. In the rare circumstance that a Wholesale Consultant receives a damaged item, please visit https://pixielanekidz.returnrabbit.app/login or contact Customer Service at info@pixielane.com for a refund of that item. Requests for refunds of damaged merchandise are valid within two weeks from Wholesale Consultant’s receipt of goods. Additionally, PixieLane does not accept returns or refunds on Wholesale starter packages.

REMINDERS & ADDED POLICY:

  • Returns are accepted for damages only.
  • Make sure to check your orders upon delivery as you have 14 days to complete a return request if necessary.
  • We CANNOT combine shipping on orders.
  • Cancelled orders or items cancelled within an order will incur a 6% fee regardless of whether the order has shipped or not.

We encourage consultants to set their own return policy with their customers. Most Consultants do not take a return for a cash refund but will exchange an item for a different size or take the return for product credit on a future order. It is a best practice to have your return policy in writing at your shows and on a customer receipt.

For active Consultants that are trying to move inventory, PixieLane encourages Consultants to sell or trade with other Consultants using the Closed Buy/Sell/Trade Facebook group.

You may also use any slow selling inventory as promotional product (hostess gifts, online raffles/giveaways, BOGO’s, a discount price offered through closed VIP Facebook page, etc.).